NIIT and Salesforce Collaborate to Close Emerging Talent Skill Gaps

New Delhi, India – NIIT Ltd, a leading global talent development corporation, recently announced its appointment as a Salesforce Authorized Training Partner. Salesforce is the global leader in Customer Relationship Management (CRM). The collaboration will address the Salesforce Ecosystem’s exponentially growing demand for Salesforce-skilled talent, which is being driven by the rapid adoption of Salesforce technologies. All programs offered through this collaboration will be taught by experienced faculty who have been certified by Salesforce.

NIIT will offer Salesforce programs to recent graduates and working professionals in order to develop a pan-India talent pool of Salesforce Certified Professionals.

Graduates of these programs will have increased networking opportunities with some of the country’s largest companies, including GSIs, GCCs, and India Enterprises. According to Fortune Business Insights research, the global CRM market is expected to reach US$ 128.97 billion by 2028, up from US$ 58.04 billion in 2021, with a CAGR of 12.1 percent between 2021 and 2028. Separately, as per International Data Corporation (IDC) research, Salesforce and its ecosystem of partners in India will create 1,328,200 jobs among Salesforce customers in the country by 2026, including 5,69,800 direct jobs and 7,58,400 indirect jobs. NIIT is committed to collaborating with Salesforce to help close the emerging talent skills gap.

Stating that the world’s Salesforce economy is expanding rapidly, and India is expected to play a critical role in this expansion, Arundhati Bhattacharya, Chairperson & CEO, Salesforce India, said, “As technology adoption continues to grow, we are committed to addressing the training and re-skilling imperative - equipping people with the tools and skills that they need to build dynamic careers in Salesforce technologies and thrive in a digital-first world. We are delighted to be collaborating with NIIT in our mission to democratise digital skills, nurturing future-ready individuals and bridging the skills gap.”

Similarly, Sapnesh Lalla, CEO & Executive Director, NIIT Ltd, commented, “At NIIT, we have been working with the industry and the student community for over four decades and have a deep understanding of the talent and skills requirements brought in by Digital Transformation. We are delighted to collaborate with Salesforce, the leading provider of CRM, to offer programs in Salesforce technologies to fresh graduates and working professionals. By bringing together NIIT’s proven ability in delivering learning outcomes at scale and Salesforce’s technical expertise, we hope to bridge the skill gap that the industry is currently faced with.”

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